Refund policy

Return Eligibility:

To be eligible for a return, items must be:

  • Unworn, unwashed, and unused
  • In original condition with all tags attached
  • Free from makeup, marks, or damage

Returns that do not meet these conditions may not be accepted.

Refund:
  • You have 35 days from your order being shipped to request your return.
  • Refunds are available on full-priced online purchases only
  • Items marked as Final Sale are not eligible for a refund
  • Approved refunds will be issued to the original payment method for the amount paid

Please note that original shipping fees are non-refundable.

How to Request a Return:

To start a return, please email us at: renatasmelan@smelan.com.au

Include:

  • Your order number
  • The item(s) you wish to return

Once approved, we will provide return instructions.

Processing Your Return:
  • You will receive an email notification once your return has been received
  • Please allow 3–5 business days for processing
  • Refunds may take 5–10 business days to appear in your account, depending on your bank
  • A confirmation email will be sent once your return is complete
Exchanges

Due to the limited quantities and high sell-through of our collections, we’re unable to offer direct exchanges.

If you require a different size or style, we recommend placing a new order to secure availability. You may then return your original purchase in accordance with our return conditions.

Once your return is approved, you may choose between:

  • A refund to your original payment method, or
  • A store credit / voucher to use on a future purchase

This allows flexibility while ensuring you don’t miss out on your preferred item.

Faulty Items Return:

If you believe your item is faulty, please contact our Customer Care team at
renatasmelan@smelan.com.au within a reasonable timeframe, including:

  • Your order number
  • Clear images showing the fault
  • Our team will review your request and work to resolve the matter as a priority.
Gift Card:
  • Gift cards are non-refundable and cannot be exchanged for cash
  • Gift cards are valid for 2 years from the date of issue
Returns Cost:
  • Return shipping costs are the responsibility of the customer
  • Australian customers may purchase return labels via our returns portal
  • Smelan cannot be held responsible for lost or delayed return parcels